Hilltop Nursery School
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Suggestions & Complaints

Hilltop Nursery School is subject to HMIE & Care Inspectorate inspections, parents/carers can access current reports online.  We strive to provide the highest quality service for children and families in the King’s Park area.  We always welcome any suggestions from parents/carers which would enhance or develop or service.


If you are not satisfied with the service you receive in this Centre, there are a number of courses of action open to you. In the first instance, you can discuss your concerns with the Head of Centre, Patricia Mills.  In the event that you are not satisfied with the outcome of your discussion with the Head, you may wish to contact the Customer Liaison Officer at Glasgow City Council who will


  • Take a totally neutral stance in fully investigating your complaint
  • Acknowledge receipt of your complaint within five working days
  • Give a full written response within a further 10 working days, unless another timescale has been agreed.


Education Services                            Care Inspectorate

Customer Liaison Unit                         Central West Region

City Chambers                                 East Floor 4

40 John Street                               1 Smithhills Street

Glasgow G1 1JL                               Paisley Pa1 1EB

Tel: 0141 287 5384                          Tel: 0141 843 4230


The Health & Social Care Standards cover services for children and young people up to the age of 16 years which are to be regulated under the regulation of Care (Scotland) Act 2001. They apply equally to services operating in the public, private and voluntary sectors and in domestic or non-domestic premises which provide services for over two hours a day and for six days or more each year.

We are also inspected by Education Scotland using How Good Is Our Early Learning and Childcare quality assurance government guidance document.